FAQ
How to create an account?
You have the possibility of registering with your social media (Google or Facebook) or your email address. Fill in all the required fields and validate.
Do I always have to use the same account?
Yes, please use always the same account because your contact and your microship card numbers are registered.
I’ve lost my password?
Click on «forgot your password?» and enter your e-mail address. Within the next minute, you will receive a link by mail to reset your password.
*If you do not receive any mail, please check your unwanted mail (SPAM).
How to update my personal information?
Connect to your account then select "My Account" and "My personnal information". There you can edit your details.
*You can not change "Birth date" and "email address", to do this, please contact us at : contact.ads@compagniedesalpes.fr
How to update my password?
Connect to your account then select "My account" and "My password."
How do I update my participants?
You can add a participant when saving a pass card as a favourite, when purchasing a Season Pass on the website, or when placing an order via the Yuge app.
Once registered, the participant will appear in your My Account > My Participants area, where you can view and update their details at any time. You can only edit a participant’s first name and surname.
You cannot add or remove participants, or change a participant’s date of birth from your account. To do so, please contact us
How do I save and edit my favourite pass card?
To make your future Pass and activity purchases quicker and easier, you can save your pass card as a favourite. You can add it during an order or directly from your My Account > My Participants area.You can then view, edit or remove it at any time.
What kind of passes or altitude experiences can I order online?
All of our public prices passes are available online under the "Our offers" except for our Senior + pass, our beginners pass, the extension day, the extra days for season passes, the
All the activities are available online except the Aiguille Rouge illuminated murals, the mountain animals museum and the Malgovert giants which are in free or open access.
The entertainment on the mountain area bookable online.
How long in advance should I order my passes or altitude experiences?
If you do not have skicard compatible with our ski area, you can order online and choose the delivery method: home delivery D-10, sales office or quick purchase pick-up day D.
If you have skicard compatible with our ski area, you can order online at day D and for the special offers before midnight the previous day.
*if you have an essential pass or premium pass or pedestrian +, discount may apply when booking activities, see conditions
What should I do if I do not recevie my order?
Skicard for passes or activities are send at least 5 days before your first day of ski. If you have not received them before your departure, please contact us by mail at contact.ads@compagniedesalpes.fr or by tel 04 79 04 25 03.
Can I just order online a free pass for an under 5 y.o child?
Yes, perhaps a proof of age can be asked in case of a control by our staff on the mountain area.
*Tip : take a photo of the proof of age, identity card, etc.
Can I pick up my passes and activities ordered online in the resort?
Yes, if you choose to pick up your order at the resort, you will be able to pick up your order at one of our sales points: very practical if you are not in time to receive your Passes at home.
What types of payment are available?
You can pay by credit card, VISA, Mastercard, American Express and Apple Pay.
I'm having problems paying, what should I do?
For all online credit card payments, the banks ask you to check your details for security purposes. Remember to validate this payment via your bank's application within the allotted time.
For any other difficulties? please contact your bank to find out why your payment has been blocked.
I wish to cancel my online order and get a refund.
You have to inform our customer service by mail contact.ads@compagniedesalpes.fr or by filling the form.
Conditions for SKI Passes from 1 to 8 days:
PROMOTIONAL OFFER PASS:
Products benefiting from a promotional offer cannot be cancelled, refunded or modified.
CLASSIC PASS:
Cancellation and modification free of charge up to D-7
Between D-6 and the 1st day of validity:
Cancellation with €10 per day and per Pass fee
Modification of Pass dates with €10 fee per order
ESSENTIEL & PREMIUM PASS:
Cancellation and modification of Pass dates free of charge until D-day
For our other products, see our sales conditions.
I wish to cancel my online order and get a refund.
You have to inform our customer service by mail contact.ads@compagniedesalpes.fr or by filling the form.
Conditions for SKI Passes from 1 to 8 days:
CLASSIC PASS :
Modification free of charge up to D-7
Between D-7 and the 1st day of skiing, modification with a charge of €10 per day and per Pass.
ESSENTIEL & PREMIUM Passes : Modification free of charge until the 1st day of skiing.
Products benefiting from a promotional offer (Happy Weeks) are non-cancellable, non-refundable and non-changeable.
According to our sales conditions.
For our other products, see our sales conditions.
When should I order my season / annual pass?
Our season / annual passes are available as soon as we open our sales on our online website. These passes are available throughout the season except the non-consecutive 20-day pass avaialble until december 11, 2026.
What photo may I use?
You should add a recent photo of the participant, clear and in front. The forehaed must be bare without headdress (helmet, hat, cap, etc.) neither ski goggles or sunglasses.
Am I well covered for my snow sports practice ?
I can check with my personnal insurance.
I discover the carré neige inssurance guarantees which is proposed while buying passes : https://carreneige.com/en/nos-offres/
Which carré neige suits me?
Carré neige daily : 3,50€ / day / person
*same price from 8 to 21 jours at 28 €
Carré neige season : 49€ / year / person
May I add a carré neige separetely from my order?
I can add a carré neige afterwhile an order only in our sales offices.
How i make my claim?
Make your claim (carreneige.com)
To find out more, visit www.carreneige.com
I bought a samedi je skie or a dimanche malin and I do not have a microship card.
Go to the nearest sales office to pick-up a microship card, as soon as you have it please go back in "My account" then "My orders" and associate it to your product.
Is there any special prices for disable person ?
For our foreign customers: To benefit from our 50% discount, please present a valid medical certificate (equivalent to 80%), only at point of sale. Without this certificate, we will unfortunately not be able to apply the discount. Please note that foreign parking cards are not accepted.
For our French customers: A 50% discount is granted to holders of a Carte mobilité inclusion (CMI) invalidité*. If the card indicates the "need of accompaniment," the accompanying person also benefits from the reduced rate, provided that the purchase is made simultaneously for the same offer, the same duration, and the same validity dates. This offer is only valid at the point of sale. This Pass must be used in the presence of the holder of the CMI invalidité.
I have a classic pass but I prefer to update it for an essential.
Please go to the nearest sales office to buy the extension day, stay (6 jours et +) or season
*be careful it is only possible on an valid pass.
I do not ski much or I am a beginner, is there dedicated product that suits me?
Yes, you can discover these products directly on our online website at "beginner passes"
Beginner Pass (lesarcs-peiseyvallandry.com)
I want a group price
You need to be at least 20 skiers (except senior + or -5y.o), make the request through a professional entity and pay in one settlement.
Passes have to be ordered at least 7 days before the first date of ski and have the validity date
For all prices request please contact us at: contact.ads@compagniedesalpes.fr
How do I get the pictures taken on the mountain area?
Download the YUGE app (available in Google Play or App store) and create your account or log in.
Link your microship card under your account during the period of validity of the pass purchased.
Depending on the photo point : scan your microship card at the photo kiosk and the photo is taken automatically or select your photo on the screen and scan your card.
You can find your photos in the YUGE application under "My photos and videos".
*we can not access the pictures afterward if those steps have not been followed for reasons of image rights.
I have lost something on the mountain area, who can I contact?
- Customer service at +33 (0)4 79 04 25 03 or go directly to one of our sales office
- Tourisme offices: Les Arcs +33 (0)4 79 07 12 57 | Peisey Vallandry +33 (0)4 79 07 89 86
- Municipal polices: Bourg Saint Maurice +33 (0)4 79 07 22 81 | Landry / Vallandry +33 (0)4 79 07 71 28
What should I do in case of accident?
First aid on slopes Les Arcs / Peisey-Vallandry : +33 (0)4 79 07 85 66
Alert the ski patrolers or the nearest ski lift staff.
Give the name of the slope and if possible the number of the closest marker
What is "The Avantages"?
"The advantages" "Mes Avantages" or "Les Avantages" refers to exclusive experiences — activities, services, and privileged access — reserved for holders of a valid Pass Essentiel, Pass Premium, or Pass Piéton+.
For example: Paradiski area, fast lanes, half-day skiing, high-altitude activities, resort services.
Even if you purchased your Pass through an intermediary (accommodation provider, tour operator, transport company…), you can still benefit from these advantages.
Contact us:
By mail contact.ads@compagniedesalpes.fr
By phone +33 (0)4 79 04 25 03