PERSONAL DATA

Purpose and basis of the processing of personal data

The personal data collected at the time of a purchase of a Travel Ticket of the reservation of an Activity are processed in order to:

  • Process the order. This processing is necessary to fulfil the contract between ADS and the Client.

  • Send the Client promotional offers, information letters, invitations to enter games and competitions and satisfaction surveys. The basis of the processing in respect of messages sent by ADS is the latter’s legitimate interest in developing its activities if the e-mail address is collected in connection with a purchase on the Website or on an Ticket Machine, with the Customer's consent if the e-mail address is collected in connection with a purchase at a Point of Sale or on the Application. This processing is based on in the case of messages sent by ADS’s partners (Bourg-Saint-Maurice/Les Arcs Tourist Office, business partners, companies affiliated to ADS), the Client’s consent expressed by ticking the box provided for this purpose on the Web Site.

  • Respond to Clients’ requests for information, comments and complaints. This processing is based on the Client’s consent.

Responsible for processing

The processing mentioned above is carried out under the responsibility of ADS, represented by their Managing Director whose contact details are shown in article 1 of sales conditions.

Recipient of personal data

The data collected are destined for

  • ADS.

  • The Alma company in the case of payment for an order in several instalments.

  • Providers whose involvement is necessary to carry out the above-mentioned processing.

  • If the Client gives their consent, for ADS’s partners (Bourg-Saint-Maurice Tourist Office, business partners, companies associated affiliated to ADS).

These data may be transferred to a country which is not a member of the European Union. The Client may obtain information about this transfer and the safeguards applying to it at ADS.

Periods for which the data are retained

The data collected are retained for the following periods:

  • Data used to process an order:

    • If the order is not placed electronically, for five years from the time of their collection.

    • If the order is placed electronically, for five years from their collection if the amount of the order is less than 120 €, for ten years from their collection if the amount of the order is equal to or greater than 120 €.

However, the number and expiry date of the credit or debit card are retained for fifteen months from the date of the last debit for the purposes of proof in case of the transaction being contested. The cryptogram is not retained after the transaction.
However, the photograph is retained for three years from its collection to facilitate the reissue of the Travel Ticket, subject to the Client’s consent.In the absence of consent, the photograph is kept for the period of validity of the Travel Ticket on which it appears;

  • Data used to send the Client promotional offers, information letters, invitations to take part in games and competitions or satisfaction enquiries: for three years from their collection, renewable on every significant interaction between the Client and ADS (new order, information request, etc.).

  • Data used to respond to requests for information, comments and complaints from the Client: for the time necessary to process the requests, comments and complaints.

Rights of persons whose data is processed

The person whose data is processed may access data concerning them, have them corrected or deleted, transfer them or have them transferred to a third party, limit or object to the processing. They can also withdraw their consent to the processing of their data, although the withdrawal of consent does not affect the legality of the processing carried out prior to the withdrawal of consent. To exercise these rights, they must submit a request to ADS’s data protection delegate at the contact details shown in article 19 of sales conditions.

ADS will comply with this request subject to compliance with the obligations imposed on them. To protect personal data, ADS reserves the option to request proof of identity from the person before responding to this request.

Lastly, the person whose data are treated may lodge a complaint with the Commission Nationale de l’Informatique et des Libertés (CNIL) (National Commission for digitally held data and freedom of information) if they believe that their rights are being infringed. The contact details for the CNIL are as follows: CNIL, 3 place de Fontenoy, TSA 80715, 75334 Paris Cedex 07, France – Tel.: +33 (0)1 53 73 22 22 – Fax: +33 (0)1 53 73 22 00 – Web Site: https://www.cnil.fr/fr/plaintes.

Furthermore, the person whose data are processed may add their name free of charge to the list of persons not wishing to receive unsolicited marketing calls on the web site https://www.bloctel.gouv.fr.